AI Services

AI Assistant — Chat & Phone, 24/7

Talk to our AI in text or by phone. It answers product questions, tracks shipments, handles after-sales requests — and transfers complex cases to your account manager.

AI Text Chat

AI Text Customer Service

Instant answers on any page — the 💬 button opens the assistant.

East West AI AssistantOnline · replies instantly · 24/7
Hello! I'm the East West AI assistant. I can help with:
📦 Shipment tracking — "track EW-2026-0042"
🪵 Product info — profiles, dimensions, moisture content
🛠️ After-sales — installation, warranty, spare parts
📄 Resources — catalogs, animations, manuals
track EW-2026-0042
📦 Order EW-2026-0042 (MSCU 7890123): In Transit — At Sea. ETA Manaus: 2026-11-18. See the full timeline on the tracking page.

* This is a working demo with sample data. At launch, it will be connected to a full AI engine (trained on your product catalog, manuals and order system) and can hand over to a human via email ticket.

AI Phone Service

AI Phone Assistant

Call and speak to our AI receptionist in English — it answers questions, reads shipment status, and takes messages for your account manager.

📞
+1 (___) ___-____

AI voice assistant available 24 hours / 7 days
English · Instantly reads your order & container status by phone

What the AI phone assistant can do:
✓ Read shipment status & ETA when you say your order number
✓ Answer product questions (profiles, dimensions, moisture content)
✓ Register an after-sales request and create a ticket number
✓ Transfer urgent matters to a human on the next business day
📱 Tap to Call the AI Assistant

* Phone number placeholder — the live AI voice line (e.g., powered by Vapi/Retell) will be connected at launch.

How It All Connects

One AI, Connected to Everything

📦

Order System

Connected to order & container data — customers ask "where is my order" and get the live status.

📚

Product Knowledge

Trained on catalogs, manuals and FAQ — answers technical and installation questions accurately.

🛠️

After-Sales Tickets

Warranty and repair requests become tracked tickets automatically, with order number attached.

👤

Human Handover

Complex cases are escalated to the account manager with full conversation context — nothing gets lost.

East West AI AssistantOnline · replies instantly · 24/7
Hello! Try "track EW-2026-0042" or ask about products, installation, or warranty.